Contact
Do you want to get more information about a particular model or accessory? Do you have a question about the pre-order system or the management of your account? If the answer cannot be found in the FAQ below or in our projects' FAQs, we invite you to contact us via the form below.
For any question relating to returning or filing a repair request for your product (under or out of guarantee), please complete the form below indicating your personal details, your order number and the reason for your message. Our team is committed to responding within two working days.
CODE41 SA
Chemin de Mornex, 3
1003 Lausanne
Switzerland
Give us a call:
+41 21 588 09 46
M-F 9:00-12:30 & 13:30-17:00
CET (winter) / CEST (summer)
When will my order be delivered?
Your delivery date can be found in the order confirmation email sent to you. You can also find it on our website by signing in to your customer account; your order status will be shown there. Once your order is ready to be dispatched, you will receive an email from us containing your tracking number. If you are not present at the time of delivery, you can contact the courier (Colissimo, DHL or Delivengo) to request that they return at a later date.
The watch that I have received does not meet my expectations. Can I return it?
You have access to a 30-day free return policy starting from the date you receive your purchase. Your return request will be accepted under certain conditions:
- The return request must be made through our website
- The products must be new, unworn and in their original packaging
To make a return request, sign in to your customer account, click on “Orders”, then “See”, and then select the green box “I don’t like my order, I want to return it”. A confirmation email will be sent explaining the procedure to be followed. Once your return has been accepted, you will receive a return label allowing you to send your product back to us at our expense. Once your watch arrives at our workshop, it will undergo quality control. If it passes this check, you will be refunded within 30 working days. Please note: Items sent directly to our offices will not be accepted, and will be sent back to you.
How can I adjust my strap?
Our straps are ‘one size fits all’, with a lug width of 24mm and a length suited to wrists 170 mm – 220 mm in circumference. Our straps are interchangeable; you only have to move the metal connector at the end to attach it to the watch case. See the GIF at the bottom of the following link: https://shopify.code41.com/blogs/user-guide/straps-user-guide To adjust your steel and PVD straps, we suggest that you visit your nearest jeweler/watchmaker.
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