HELP / FAQS

Your delivery date can be found in the order confirmation email sent to you. You can also find it on our website by signing in to your customer account; your order status will be shown there. See question 1 “What is my order status?” for the various possible statuses. Once your order is ready to be dispatched, you will receive an email from us containing your tracking number. If you are not present at the time of delivery, you can contact the courier (Colissimo, DHL or Delivengo) to request that they return at a later date.

Your order may be modified in your cart as long as payment has not been made. Once the payment has been registered, your order is considered ready for dispatch, and any modification will require an exchange/refund process. Use the contact form or contact our teams to find the best solution for your situation. If your order has been dispatched and you want to exchange all or part of it, the exchange will take place in the form of a refund (see general terms and conditions, ch9.11). This will take place after the return of the product and subsequent quality control (see general terms and conditions, ch9.8). You will then need to place a new order on our website to obtain your new product.

Cancellation of an order depends on its status. It could be simply cancelled or refunded according to state of preparation. Any question ? please read Conditions and Terms or contact our team with the contact form.

You have access to a 30-day free return policy starting from the date you receive your purchase. Your return request will be accepted under certain conditions:

• The return request must be made through our website
• The products must be new, unworn and in their original packaging

To do so, please send an email with your order number to the following address: team@code41.com.
Once your return is accepted, you will receive a return label allowing you to send your order back to us at our expense.
Upon receipt of your watch in our workshops, a quality control check will be carried out. If it is successful, you will be refunded within 30 working days.
Please note: Items sent directly to our offices will not be accepted and will be returned to you.

You have access to a 30-day free return policy starting from the date you receive your purchase. Your return request will be accepted under certain conditions:

• The return request must be made through our website
• The products must be new, unworn and in their original packaging

To do so, please send an email with your order number to the following address: team@code41.com.
Once your return is accepted, you will receive a return label allowing you to send your order back to us at our expense.
Upon receipt of your watch in our workshops, a quality control check will be carried out. If it is successful, you will be refunded within 30 working days.
Please note: Items sent directly to our offices will not be accepted and will be returned to you.

If you think that your watch has a problem or fault, visit our website and sign in to GUARANTEE tab in your customer account. Leave a description of the problem along with three photos. The warranty process will then begin. An initial analysis of your watch will be made based on this information. If this information is accepted, we will send you a confirmation email with shipping instructions, along with a return label allowing you to send the package back to us at our expense. Once your watch has arrived at our workshop, it will be carefully inspected and analyzed. Your watch will then be repaired. In the event that the analysis shows that the problem is a result of misuse and not due to a fault, you will be contacted with a quote for the repair. As soon as your watch has been sent back to you, you will receive an email containing your tracking number. The repair process may take between 4 and 6 weeks.

Our straps are ‘one size fits all’, with a lug width of 24mm and a length suited to wrists 170 mm – 230 mm in circumference. Our straps are interchangeable; you only have to move the metal connector at the end to attach it to the watch case. More info: https://code41watches.com/collections/straps/ To adjust your steel and PVD straps, we suggest that you visit your nearest jeweler/watchmaker.

Payment for your purchases can be made by debit card. Visa, MasterCard and American Express cards are accepted. We do not offer payment facilities.

in the event that you forget your password, click on the option marked “Sign in/Sign up” and select “Forgotten your password?” or here. For security reasons, you will receive an email with a link allowing you to reset your password. Please note that this email may automatically be sent to your spam mailbox.